Terms & Conditions

Studio Star-of-Light
Erkstraat 3, 6417 AE Heerlen
Chamber of Commerce number: 73783293
By the way: [Optional field]
VIT membership number: 921.24.A
RBCZ-registered therapist: 240638R
SKJ registration: 130004414
AGB-healthcare provider code: 90118313
AGB practice code: 90094181

E-mail: info@star-of-light.nl
Website: www.star-of-light.nl

Article 1. Definitions and Applicability

In these terms and conditions, the following terms shall have the meanings ascribed to them:

  • Therapist / PracticeStar-of-Light, located in Heerlen, Chamber of Commerce no. 73783293.
  • ClientThe natural person who uses a service (therapy, counseling, coaching, body-oriented therapy, yoga, workshop, or consultation).
  • Agreementthe oral or written agreement or treatment relationship established between client and practice.

These general terms and conditions apply to all services of the practice, unless otherwise agreed in writing. Additional terms and conditions may apply to yoga classes, workshops, and online services.

Deviations from these conditions are only valid if recorded in writing.

Article 2. Intake and Treatment Agreement

Before treatment begins, an intake interview will take place to discuss the request for help, expectations, and any contraindications.

The client provides accurate and complete information about health, medication, previous treatments, and relevant circumstances.

Upon continuation of the process, a written treatment agreement will be drawn up and signed by the client.

For clients under 16 years of age Written consent from parent(s)/legal guardian(s) is required.

Article 3. Obligations of the Client

The client:

  • arrives on time for the appointment or reports cancellation in a timely manner (see Article 7).
  • Follows advice, exercises, and any homework assignments at your own risk.
  • The therapist inquires about changes in health, medication, or circumstances.
  • Behaves respectfully towards the therapist and fellow participants in group activities.
Article 4. Obligations of the therapist / practice

The therapist:

  • acts in accordance with the professional codes and quality standards of the VIT, RBCZ, SKJ, and TCZ.
  • has a legal duty of confidentiality, except in situations where statutory or disciplinary law requires otherwise (e.g., serious security risks).
  • maintains professional registrations, insurance, and further and supplementary training.
  • Informs the client in case of illness or force majeure and, where possible, schedules a new appointment.
Article 5. Dossier & Privacy

A client file is created with relevant information about intake, treatment, and progress.

Data are processed in accordance with the GDPR, WkkGZ, WGBO and Jeugdwet.
The client has the right to access, rectify, supplement, or – where legally permissible – delete data.

Health data is treated with strict confidentiality and is not shared without consent, except in cases of legal obligations, disciplinary proceedings, or upon explicit request for transfer by the client.

The practice's privacy policy is part of these terms and conditions.

Article 6. Costs, Payment & Invoicing

Rates are communicated in advance and may be adjusted annually.

Invoicing takes place per session or per program.
Payment due within 8 days to be paid on the invoice date.

In case of non-payment, the practice may charge reminder fees, interest, and collection costs.

The client remains responsible for payment, even if reimbursement by the health insurer or municipality is not forthcoming.

Article 7. Cancellation, no-show & termination

Appointments can free up to 24 hours in advance will be canceled.
If canceled within 24 hours or in case of no-show, the full consultation fee will be charged.

A course of treatment or therapy can be terminated by the client or the therapist.
The therapist can terminate when:

  • breach of terms
  • Unworkable situations or transgressive behavior
  • when treatment is no longer meaningful or responsible
  • superior force

If necessary, the client will be referred to appropriate care.

Article 8. Liability

The practice provides care according to professional standards but cannot offer guarantees of results.
The client remains solely responsible for their choices, behavior, and for following advice.


The practice's liability is limited to direct damages and up to the amount paid out by the professional liability insurance, unless there is intent or gross negligence.


Indirect damage, such as consequential damage, is excluded.

Article 9. Complaints and disputes

If you have complaints, you are asked to discuss them with the therapist first.
If this does not lead to a solution, the client may turn to:

The client is always free to submit a dispute to the competent court.
The therapist aims for a quick and careful resolution.

Article 10. Force Majeure

In case of force majeure on the part of the therapist (such as illness or emergencies), the appointment will be rescheduled free of charge. If continuation is not possible, the agreement may be terminated at no cost.
For force majeure on the client's side, the cancellation rules from Article 7 apply, unless otherwise reasonably agreed.

Article 11. Applicable Law & Competent Court

Dutch law applies to the agreement.
Disputes that cannot be resolved through SCAG or other bodies shall be submitted to the court in the region of the practice, unless otherwise agreed in writing.

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